FAQ

Who are the guides?

We are professional licenced guides, so you are in safe hands :) We are all full of enthusiasm, love our job and want you to have a great time with us!

Do I need to pre-book tours?

You don't have to pre-book our regular walking tours. You can just show up at the meeting point a few minutes before the start of the tour. 

When it comes to Vilnius food tour and Beer tasting experience, reservation is required. These are small group tours of up to 8 people. 

How do I recognise the guides?

Our guides have yellow name tags or a yellow sign with the name of the tour, a yellow “Vilnius with Locals Tours” sign or "Vilnius With Locals Tours" bag. It impossible to miss us :)

Do you run tours if it rains or snows?

Yes, we never cancel tours because of the weather.

In what language are the tours?

All our regular tours are in English.Thi summer we also have a regular tour in Spanish every Saturday (price 12 EUR/person). You can read more here.

Private tours can be arranged in English, Russian, French, Spanish, Norwegian, Turkish.

What if I am coming with a bigger group (8+ people) ?

We recommend you to take a private tour for your group only. If you decide to join the free tour, please, give us a heads up. We try to keep our groups smaller so we will make sure to have more guides. However, we cannot guarantee you will stay together. We might need to split you into smaller groups as well :)

What is the "free tour"?

Pay-what-you-want is a popular tour concept all over the World. This tour doesn’t have a fixed price, you can decide yourself how much you pay your guide at the end of the tour. We are not supported by the city, we can run these tours because of the travellers who like our idea and work. That’s why we always do our best to give the best tours we can. At the moment we have 2 tours that are based on tips - Old town and Alternative tours. If you enjoy how we run tours, afterwards you can join other themed tours like Jewish, Soviet or Ghost tours

What are the meeting points of the tours?

Free Old Town and Uzupis tour starts in front of Vilnius Town Hall (Didzioji st. 31) and finishes at the Cathedral square. 

Alternative Vilnius tour starts starts in front of Vilnius Town Hall (Didzioji st. 31). 

Jewish Vilnius tour starts in front of Vilnius Town Hall (Didzioji st. 31). 

Soviet Vilnius tour starts in front of Gediminas monument at the Cathedral square. 

Vilnius Ghost tour starts in our office (Gaono st. 1). 

Kaunas Free Walking tour starts in front of Soboras (Laisves al. side)

Private tours can start at the place (in the old town) that is more convenient to you, for example, your hotel, some restaurant, etc. 

How big are the groups?

Group sizes varies depending on the tour :) 

On free tours we have groups from 15 to 20 people. 

Our regular city tours (Jewish, Soviet and Ghost) are up 15 people. 

Day tours and food tours - up to 8 people

Can I stop by your office?

Yes! If you want to get more information about our tours or to buy tickets you can visit our office. However, it is better to drop us an email or call to make sure someone is around.

Can people with disability join this tour?

Sure. We have had travellers in wheelchairs and our guides always think of how to get around even on regular tours. Private tours are not a problem at all as well.

Do you offer any discounts for children?

All kids up to 7 years old are welcome to join our regular walking tours for free. 

Others up to 14 years old get 50 % discount for walking to urs.

 

Can I join more than one tour in a day?

Absolutely! Most of our tours last for 2-3 hours. You can join one tour in the morning and a different one in the afternoon. Just check our timetable:) We had some enthusiastic travellers who did 4 different tours in a day!

Any special clothes/shoes for the tour needed?

Good pair of comfortable shoes is recommended!

The temperature changes from +30°C in summer to -20°C in summer, so choose appropriate clothing!

Do not forget your umbrella if it rains :) We run tours rain or shine!

Is there a place I can keep my luggage so I do not need to carry it during the tour?

There is a place to leave your luggage at the bus station (Sodu g. 22) which is 15 min walk from Vilnius Town Hall.

What is the refund policy?

You may cancel your booking any time before the tour date by writing an email to hello@vilniuswithlocals.com. Cancellations need to be made at least 72 hrs before the start of your private or regular tour, and the company holds the right to keep 10% of your down payment. A 50% refund will be given to cancellations received between 48-72 hours before the start of your private tour. Cancellations received within 48 hours and no-shows will not be refunded.

Where can I buy ticket for Jewish, Soviet or Ghost tours?

You can purchase your tickets to the regular tour:

1. Here on our website. Advance payment for Jewish, Ghost and Soviet tours is not required and you can pay before the tour. 

2. During other tours. You can also buy tickets during other Vilnius WIth Locals tours from the guide. 

3. Tourist Information Center (Pilies g. 2 and Didžioji st. 31). 

4. Before the tour at the meeting point. 

5. You can also buy from our partners: Expedia, Booking.com, Trip Advisor experiences and Like A Local guide. 

I bought Vilnius City pass. Can I join the tour for free?

Yes, if you have Vilnisu City Pass, you can join our Jewish, Soviet and Ghost tours for free.